The player from the UK had requested a withdrawal of 1305 euros three months ago, which was still marked as pending. Despite being fully verified and having received payouts before, the casino had stopped responding to her inquiries. The initial reason given for the delay had been a change in payment processors. The complaint was resolved as it had been rejected based on the player's explicit request.
英国出身のプレイヤーは3か月前に1305ユーロの出金をリクエストしていたが、まだ保留中と表示されていた。完全に認証され、以前にも支払いを受け取っていたにもかかわらず、カジノは彼女の問い合わせに応答しなくなった。遅延の当初の理由は、支払い処理業者の変更だった。プレイヤーの明確なリクエストに基づいて拒否されたため、苦情は解決された。
