Love Casino - プレイヤーのアカウント閉鎖リクエストが遅延しています。

Hello, I've been trying to close my account here for almost a year, and after sending over 50 emails, I still haven't received a single response. We're stuck in a loop, and the last one was sent today. How should I proceed? I should point out that I've lost money during this time, and I'd like my account blocked immediately.

hola llevo cerca de un año intentando cerrar mi cuenta aquí y más de 50 correos enviados después aún no tengo ni una respuesta…. Estamos en un bucle que termina así… El último hoy mismo…. Como debo proceder? Remarcar que durante este periodo he perdido dinero y me gustaría bloquearan de inmediato mi cuenta…

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Dear Jordi198223, 

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your self exclusion and understand your concern. However, I’d like to emphasize that we received many complaints from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.  

I can only imagine how frustrating it must be wanting to close your account permanently and not having any feedback whatsoever.

Could you please share a screenshot of your self exclusion request to this thread?  

Thank you in advance for your cooperation and reply. 

Best regards, 

Katarina

Dear Jordi198223,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru