Love Casino - プレイヤーはアカウントを閉鎖するのに苦労しています。

I have been trying to close my accounts for 6 months now .I don’t even get a reply have sent 100s of emails and no joy can any one help I have a gambling addiction and need to close it please

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Dear Poddy, 

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your issue and understand your concern. However, I’d like to emphasize that we received many complaints from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.  

I can only imagine how frustrating it must be waiting for your account to be closed and not having any feedback at all.

Could you please forward a screenshot of your account closure request to this thread?   

Thank you in advance for your cooperation and reply. 

Best regards, 

Katarina

Dear Poddy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru