Lucky Owl Club Casino - プレイヤーの出金リクエストが遅れています。

i use a promo that was maybe 3 steps and allowed me to cash out up to 25 but required a 25 dollar deposit by the 3rd step. i sent a withdrawal request and waited about a week or so and started to contact support every few days to try to get it resolved but all they would say is they would talk to the manager or the finance team with take care of it in 24-48 hours sometimes or 2-3 days sometimes. other times they would ask for my btc address and then nothing would happen. i have just checked right now and tried asking about it but now they asked me to text this number 951-299-5624 with my login id and im not gonna text a random number. it says in the cashier tab that its still pending as well.

Dear killerzklan, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

i can't check the exact day anymore but i know it was before 8/21/2024 maybe it was 8/17/2024 and no that was the first time i used the website and the first withdrawal from there too

Thank you for your reply, killerzklan. Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Lucky Owl Club Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Lucky Owl Club Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.