MilkyWay Casino - 賞金の出金が遅延しています。

I made a withdrawal request on the app on September 17, 2025, and was told it would take approximately 5 days to appear in my bank account. Today, when I checked the app's transaction history, the withdrawal request appeared to have been modified, both in terms of the amount and payment method. They refuse to respond or provide a solution, and the withdrawal has not yet been reflected in my account since the date and time.

Realicé una solicitud de retiro en la aplicación desde el día 17/09/25 y me dijeron que duraría aprox 5 días para reflejarse en mi cuenta de banco y el día de hoy que reviso la aplicación en el historial de transacciones me aparece modificada la solicitud de retiro en monto y metodo de pago. No me quieren dar respuesta ni solución, y es fecha y hora que no se refleja el retiro en mi cuenta.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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Dear LuisVash8998,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear LuisVash8998,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru