Monro Casino - プレイヤーが賞金を受け取れずにいます。

Ladies and Gentlemen

I am somewhat dismayed as my account is fully verified and yet since yesterday they have been making it difficult for me to withdraw my amount with one new thing after another.

FIRST EVERYTHING HAD TO BE CHECKED

Now everything is verified, but suddenly another check of my account occurs, which is why I also cannot withdraw any money.

Now that's finished too, and I want to transfer the money back to my bank. Now they're saying I'm not giving out my bank account details. It's always something new.

SEHR GEEHRTE DAMEN U HERREN

ICH BIN ETWAS BESTÜRZT DA MEIN KONTO KOMPLETT VERIFIZIERT IST UND MAN ES MIR SEIT GESTERN ERSCHWERT MEINEN BETRAG AUSZUZAHLEN MIT IMMER NEUEN DINGEN

ERST MUSSTE ALLES GEPRÜFT WERDEN

NUN ALLES VERIFIZIERT KOMMT AUF EINMAL NOCH EINE ÜBERPRÜFUNG MEINES KONTOS ZU STANDE WESHALB ICH EBENFALLS NICHT AUSZAHLEN KANN

NUN IST AUCH DASS ABGESCHLOSSEN UND ICH MÖCHTE WIEDER AUF MEIEN BANK ÜBERWEISEN JEZT SAGT MAN ICH WÜRDE MEIN BANKKONTO NICHT ANGEBEN DAUERND ETWAS NEUES

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Dear 2KrypToNa1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center