MostBet Casino - プレイヤーの入金が遅れ、入金されません。

I have deposited 16000 in mostbet but its not credited to my gaming account id 3585****

Initially they said checking after 4 hours they said deposit successfully credited to another account as per deposit request

Let me tell you i dont have multiple or duplicate account i only have one account 3585****

Everytime they says its credited to another account which is not true

They says possible reasons like sharing info, accidentally created duplicate account like that

Im ready for all sorts of verification

Where i dont have another account 1st thing

Secondly i never share sensitive information,never create Duplicate id as only have one email id and phone number

After saying repeatedly they says checking with senior department bla bla bla

So what i did is inorder to prove i deposited 500 on 2nd August around 1 am

Where they followed same strategy and later said credited into another account same like 16000

You can check attached screenshot time of chat support

Later 500 got credited into my account 3:32pm which is 3585**** id,attached proofs

So here comes my question how 500 which is credited into another account

Again they credited to my account

16000 deposit time is 1st August 4:34 pm after that i haven't placed bets i played only aviator game you can aviator bet history after 4:34pm i played with 500 check bet history date time

So please Help.me on this 16000

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful deposits before?

Does anyone in your household or someone you know play at Mostbet?

Is there any chance someone else was logged in on your device when you made the deposit, and that’s why the deposit got credited to another account?

Have you received any updates or detailed information from the casino since they said they are checking your case?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Have you made any successful deposits before?

Ans. i started depositing on 1st August 2025 where i deposited 4 times all are 16000 rupees

Only 3 got deposited successfully,

Then 4th transaction 16000 i got the issue

So started depositing on same day,issue on same day

Does anyone in your household or someone you know play at Mostbet?

Ans.I don't know any others playing at mostbet

Coming to my household they are illiterates they dont even know how to operate smartphone

Is there any chance someone else was logged in on your device when you made the deposit, and that’s why the deposit got credited to another account?

Ans.No i live single in independent room in top floor

No access to others

Have you received any updates or detailed information from the casino since they said they are checking your case?

Ans.No even today morning they said same checking with seniors and finance team

I will share all the proofs to your email as limit is 5 like how it went from successful payment from 4:34pm to now

At what time i deposited - 4:34pm payment successful, 4:35pm i got error in mostbet,again clicked deposit entered 16000 tried to submit utr got error already 3 deposits at 4:36pm

This states i initiated deposit requests

Im sending all proofs kindly check time,upi id mentioned in mostbet and payment screenshot

Note: Simple, mostbet can check activity logs

At 4:39pm after 2-3 minutes, i opened telegram and raised service request on the issue with chatbot

At 5:09 pm i sent an email to mostbet with clear cut GAMING ID 3585**** and payment screenshot in email

From then to till im spending daily 6 hours with chat support requesting

I have sent an email to [email protected]

With all the proofs renaming every screenshot for better understanding

Dear player, could you please confirm if the ₹16,000 deposit was made directly through your Mostbet casino account, or did you use any third-party payment method or platform?

Also, have you received any updates from the casino regarding the missing deposit? Have they acknowledged the issue or are they still giving you the usual replies about checking with finance or senior team?

Dear Dominika,

I have deposited 16000 using PHONEPE payment method directly with my only Mostbet account

Like every betting person, i have logged into my account inside that, clicked deposit inside that, I have choosen PHONEPE payment method

They given some upi id i have copied and pasted in my PHONEPE App and paid to that upi id And enetered transaction ref utr number

No new updates, only thing they say is 16000 got to another account

If i send proofs everything they say senior team and finance Where i don't have any other account You can check my previous complaint with Pin up casino for the amount 722000 nearly where i undergone high level verification like ip adress also atlast that issue resolved by pinup I know rules, terms and conditions So how could I create duplicate accounts whats the use of it where i only play with real money not even i choose welcome bonus They are not at all coming with proofs

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello pavanreddy9933,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter. In the meantime, have you tried to recall the transaction, or is this option not possible with PhonePe?

We would like to invite MostBet Casino to join the conversation.

Dear MostBet Casino,

I would appreciate it if you could clarify the reason behind the missing payment. The player mentioned that they made the deposit in the same manner as before, when all previous deposits were successful. I would like to understand how it is possible for the payment to be directed to a completely different account. If there are any specific factors related to this situation that cannot be disclosed publicly, I kindly ask that you send them to me directly at [email protected].

Hello, Dear pavanreddy9933 and Casino Guru!

We're sorry you had a negative impression. 

We always strive to improve the experience of our users and deal with any situation.

We have made a thorough check and received a reply from the finance department that the funds have been credited to another account from which the refill request was created. There is no error on our part. 

We have sent additional information about this case to [email protected]. We look forward to your response!

Best regards, Mostbet.

Dear mostbet casino,

As you mentioned "funds have been credited to another account from which the refill request was created"

Fyi, i have initiated the refill request from my only account you can cross check the payment screenshot time and refill request time of screenshot

I'm attaching those proofs, please check time of screenshots which proves i raised deposit/refill request

Also i have sent an email at 5:09 pm ist mentioning my gaming id clear cut

Im attaching email screenshot as well

You can check activity logs of my account at that time who initiated refill request

With in 2 minutes i have raised service request stating deposit issue im attaching that screenshot as well

@ casino guru i have sent all the proofs to do inika through gmail

Also what is that another account,

I dont know if deposit truly credited to another account then your deposit team is cheating by using players payment

whose account is that

Whats the details when was it created

How they requested as deposit details change dynamically ,

Dear MostBet Casino,

Thank you for your email with the information and evidence. I have responded with some additional queries to better understand certain things and am awaiting your clarification.

Can you please address the player's questions as well?

Dear mostbet casino

One more question to you,

When you said my 16000 was credited to another account

As i don't have any other duplicate account

In order to prove your cheating strategy to me

What i did is, i have deposited 500 the same way to my account which was not credited initially

When contacted support they said 500 was credited to another account the same as 16000 at 12:02pm

Attaching proofs of chat with support

Later after 3 hours 500 was credited to my only account attaching proof

How come 500 which was credited to another account again later got credited to my only account ?

Ar what time payment of 16000 was credited to another account ?

Also how it got credited to another account?

Through payment utr submitted in other account - not true as upi ids gonna change dynamically

Or does that other account person requested through email - i sent email at 5:09pm with clear cut gaming id already attached that proof

At 4:39 pm i raised service request ticket through telegram support

Dear @michal

Im ready for all sorts of verification

For all the things activity logs needed can you ask for activity logs if they send validate them if thats tampered or original

Or connect with them on live if they can show my account activity logs then all issues will be solved like who initiated refill request

After paying 16000 through phonepe at 4:34pm and submitted utr then i encountered error "something went wrong try another payment method" at 4:35pm again submitted utr then encountered error "you already have 3 deposit requests in place. Please wait until they are processed "

Can you ask for activity logs or logs so you can easily find solution

Then it will show my account details where i initiated deposit request

Generally every player account has that right for security reasons

Thank you for your patience. We have conducted a thorough analysis of the situation and included all the details in our reply letter to you, Michal.

We look forward to your response.

Have a wonderful day!

Mostbet

I know your " conducted thorough analysis of the situation and details"

You will make me and everyone believe that's it my mistake and whatever you did was correct and its credited to another account as per the deposit refill request

I have presented all my proofs to casino guru

Included 25+ screenshots in gmail

Every screenshot is a proof of what i did

Even you know that If you have checked my activity logs of my account

I have raised a complaint against pinup casino and undergone high level verification

I know rules terms and conditions

At last i come up with proofs

But you never exposed any proofs against me

Dear Casino guru,

As mostbet says " included all the details through mail"

Have they attached any evidence or just the information/details which they want us to believe based on their words

If its eveidence please validate and let me know what eveidence is that, is that activity logs, refill request of another account, or any other evidence just which?

I dont need evidence proof as mostbet says policy

So that i can ask my next questions to mostbet

Also @ Casino Guru

As you know, they are escaping by not answering my questions with Evidence, even you said to address player's questions

Which is that 500 which got credited to another account again credited to my account how?

At what time deposit got credited into another account?

How they requested deposit? As deposit details gonna change dynamically?

Or do they sent email with proof of mine? If so at what time?

@Mostbet team

Kindly do Please validate my account activity logs to know who raised refill request

Also please validate my account chat history of web chat and telegram chat to know the message timings

Please do think differently likewise if my proof got misused by your team you can know this by analysing how deposit request raised by another account

Also if they attached proof that proof naming changes

Also are there any similar cases like me if someone start misuse,might be its not that first time

Hello pavanreddy9933,

We would like to update you that due to Michal, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Michal has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Michal will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

No worries, i will wait patiently for your valuable reply

Dear MostBet Casino,

Thank you for your email with the additional information and evidence. It has helped me to better understand the situation; however, there are still some factors that need to be clarified. I have kindly requested your clarification and am awaiting your response.

Dear pavanreddy9933,

The circumstances have proven to be more intricate than they first seemed. I have obtained a wealth of detailed information and evidence regarding the sequence of events; however, there are still certain elements that require further clarification, which prevent me from giving you a conclusive response. I appreciate your patience in this matter. I look forward to being able to offer you a thoroughly informed answer soon.

Dear Casino guru,

I have provided all the evidence, if i made a mistake, PLEASE EXPOSE ME IN PUBLIC so that

OTHER USERS MIGHT AWARE

I hope all my questions be answered by mostbet

Like

Q1. 500 deposit which they said got credited into another account but after 3 hours it was credited into my account how? Why they said?

Q2. At what time 16000 got credited into another account, exact time?

Q3. How that 16000 credited into another account i mean how they requested through website or gmail sent with proof or chat support how?

Q4. Whats the other account name?when was it created? You can answer this as I'm the victim and payment is done from my bank account i can ask those details

Q5. As i repeatedly speak about Activity logs of my account, does mostbet provided those details?

Q6.As per my deposit screenshot i submitted payment utr, why payment credited into another account? why not me ?any additional information provided by other account? if Yes whats that?

Q7. You mentioned mostbet sent evidence whats the evidence? Is it just a document mentioning just thier words?

Q8. I provided evidence of deposit request initiated and service request raised and live chat screenshots of web and telegram support,

Gmail with clear cut GAMING ID, Why payout credited into another account?

Please answer those questions

More questions coming up to expose mostbet

I know mostbet just speaks, not answers those questions

Also.checking my browsing history which i will provide another evidence of who raised refill request

As Mostbet says is false

Big Update

I got a mail today 4th September from mostbet stating that my service request got resolved successfully

When checked my account there is 0 balance

So i contacted support through web chat, told them i got the mail and attached screenshot

They asked my gaming id I told them

They have checked and asked is it your 16000 missing money i said yes

They said successfully credited to my gaming account infact they also said " As checked account activity 16000 successfully credited and i used at casino"

Please keep in mind of this account activity checked, as im requesting from past many days

Previously they said 16000 got credited into another account infact they confirmed here i our casino guru discussion

Now says successfully resolved, successfully credited into my account and used in casino

Attaching mail proof which i got today

Attaching chat proof where they said all these

@ Casino Guru, please help

We have sent additional information about this case to [email protected]. We look forward to your response!

Best regards, Mostbet.

Dear pavanreddy9933,

As I mentioned before, the circumstances have proven to be more intricate than they first seemed, and the initial information you received from the casino team appears not to reflect the entire situation accurately. Only after a thorough investigation of the events have certain occurrences been clarified. Although the information you received at the beginning from the support team was not entirely accurate, they worked with the data available to them at that time, and I do not believe they intended to mislead you in any way.

I have received a partial activity log of your account from the 1st of August. Not only did you make the deposits, but you also made at least 3 withdrawals throughout the day, which were higher than your deposits, and thus, it is possible that your account balance at that time might have seemed much lower than you would expect. Furthermore, after each deposit, you engaged in regular gameplay, which would likely not have been feasible if your casino account had insufficient funds. I'm not saying that this was the case, as I'm still waiting for the additional evidence to support this theory, but the movement of funds in your account was quite considerable over a relatively brief period of time. Anyway, from the evidence I have received thus far, it indeed looks like all 4 deposits in the amount of 16000 INR each you made on the 1st August have been credited to your casino account, and there is no missing deposit recorded.

There was indeed an error during your deposit attempts; however, it seems this was caused by the creation of several deposit requests by you in a very short period of time (a difference of 1 minute), which is why the security system blocked any further attempts. That's why the 4th deposit needed to be processed manually, and this took a bit of time.

I hope to provide you with a more detailed clarification of the entire situation soon.

Hi Michal,

From day1 im saying activity logs nows it proved i raised refill request

I have deposited 16000, 4 times in the same day

Even placed 2 withdrawals requests thats what i remember sorry if im wrong need to check

3 times, 16000 was credited, also i have played only avaitor

Other than avaitor i haven't played any game

For 4th deposit as you mentioned might be true same 16000 amount multiple times with in span of minutes that why security team blocked

So needed manually approved, AGREED

But 16000 wasn't credited to my account

Infact mostbet says it got credited into another account whereas i didn't have duplicate account

I only play with real money

Even the time of payment successful at 4:34pm

After that i haven't placed any bets check the bet history

Inorder to prove their cheating strategy i have deposited 500 which is minimum amount less than that it won't accept deposit

Again played for 500 in Aviator game itself

As you mentioned might be i used

Simple,Ask the most bet team for bet history

Or check my bet history screenshot which says after 4:30pm i haven't placed any bets only with 500

You says no missing deposit recorded even in casino guru discussion they said it was credited into another account right multiple times

Even after thorough analysis said the same as per mostbet

Let me clarify you i deposit 16000 if win something i withdraw

Or if lost i will make 0 balance and then i deposit 16000 again

So 4th deposit 16000 is the last one right after 0 balance where payment made at 4:34 pm

Simple ask them all my bet history

For my safe side i captured screenshot of bet history ,

At last if i made a mistake of duplicate account, or deposit funds used or any other

Our conversation won't last this long mostbet will come up with sure shot proofs

I believe mostbet will credit my deposit 16000

As i deposited because it has good rating and record in casino guru even i can provide browsing history of mostbet in casino guru on 29th and 30th july

Dear Michal,

I must admit I am a bit confused by your conclusion so far. From your explanation, it seems the information provided by Mostbet in the beginning was not entirely accurate. You also mentioned that you don’t believe they intended to mislead me

But what about their reply for 35 days where they misleaded me, even in your discussion said same, even they said after thorough analysis said that

Yet you say not intended - its ok

I am glad that based on the activity logs, the situation has become clearer. For me, the key question still remains: Was the 4th deposit of ₹16,000 on 1st August credited or not credited?

You mentioned that no deposit seems to be missing, which is not.true

Ask Mostbet for my full bet history immediately after the 1st August 4:34 PM IST deposit.

and validate

Even in activity logs 4th deposit will be not successful, compare activity logs of other 3 deposit requests with 4th deposit 16000

Does they shared full activity logs atleast till 2nd August

Then you can check 3 deposits of 16000 successful and 5th deposit 500 successful

Only 4th deposit 16000 is some error or unsuccessful

I look forward to your confirmation regarding the 4th deposit and validation of my bet history.

You said "4th deposit need to be processed manually so it took bit time"

Is the 4th deposit credited to my account?if yes at what time?

Have you cross verified 4th deposit activity logs after 4.34pm. ist? If yes they might have manipulated ask them to show you in live screen share

After 4.34pm. what the bets i placed using 16000?

They can share all details to me also,.as everything is my only account

Earlier they can't share because another account, policy like that

Finally all the acquisitions made by mostbet was false

We have sent additional information about this case to [email protected]. We look forward to your response!

Best regards, Mostbet.

@ Casino Guru

You concluded that as per partial activity logs i raised refill request, i got an error while depositing

Error when submitted utr multiple times

Also said "it seems no deposit is missing

Whereas mostbet team still says" deposit is successfully credited into another account which refill request is initiated "

Two different words

Yet mostbet team statements are not intended to mislead

Please help, please check full activity logs which will show 4th deposit of 16000 wasn't credited after deposit time 4:34pm

Please check full bet history "no bets placed after 4:34pm"

Please help its been 40 days

@mostbet team

Please reply to my questions atleast

Nothing answered till now

First said credited into another account

Secondly confirmed same after thorough analysis

Now u says only about additional information sent to michal

Im expecting data with proofs, expose me in public

Im ready for all sorts of verification, even live screen share

Dear Mostbet Team,

Thank you for all the information and evidence provided.

Dear pavanreddy9933,

Please read my previous response more carefully. As I clearly mentioned:

"The initial information you received from the casino team appears not to reflect the entire situation accurately. Only after a thorough investigation of the events have certain occurrences been clarified. Although the information you received at the beginning from the support team was not entirely accurate, they worked with the data available to them at that time...". That is why I mentioned that I do not believe they intended to mislead you in any way. Only after a thorough investigation of the events have certain occurrences been clarified.

During the same time, there was at least one other player who had made a deposit in the same amount via the same payment method, which is why the casino support team ( turned out incorrectly) informed you that the deposit was credited to another account.

As I mentioned, there was indeed an error during your deposit attempts; however, it seems this was caused by the creation of several deposit requests by you in a very short period of time (a difference of 1 minute), which is why the security system automatically blocked any further attempts. That's why the 4th deposit needed to be processed manually, and this took a bit of time.

The timestamps in the event logs from your account that I have received from the casino show minor discrepancies due to the casino servers operating in a different time zone. Additionally, there is a slight delay of a few minutes in the actual crediting of funds to the casino. Nevertheless, the evidence, which includes your deposit history and gameplay history, clearly indicates that all four of your deposits made on August 1st have been credited to your casino account. You have utilized these funds for gameplay, which would likely not have been possible if your casino account had insufficient funds.

While I would prefer to outline a detailed sequence of events in the complaint thread, I must emphasize that this involves sensitive information. In accordance with our privacy policy and that of the casino, which cannot be disclosed publicly. However, I will make an effort to provide you with more detailed information while still upholding the privacy policy via email.

I want to assure you that we, as an independent entity, have thoroughly examined all the information and evidence available to us, and there is no uncredited deposit from the 1st of August that has not been added to your account. While I can acknowledge that you indeed encountered some issues with the deposits, and the casino team may not have addressed your enquiries in the most effective or transparent manner, we found no indication of intentional wrongdoing on the casino’s part or that any of the deposits were not credited to your casino account as you claimed.

Dear Michal,

First of all im so sorry i made a mistake

I have deposited overall 6 deposits.in Mostbet

Out of 6, 5 of them are 16000 each and 6th deposit is 500 on later day

Attaching proofs of all 5 deposits of 16000 each

I dont know / forgot that of deposit count as i cant see deposit transaction history in mostbet

Coming to you reply

I have replied with proofs through Gmail

Cross check payment screenshot time 4:34 pm ist

With activity log payment successful time

Note: if mine and mostbet time zones are different please check both the times in either ist or their timezone

Please convert my ist to another to verify or viceversa

Dear pavanreddy9933,

I have replied to your email with additional information. I hope this will help clarify the situation for you. As I stated earlier, based on the evidence we have gathered, there are no successful deposits that have not been credited to your casino account, as you asserted. There were only 4 successful deposits of 16000 INR on the 1st of August, made by you, and all 4 have been credited to your casino account balance. I will await your response, but I feel that the case has been clarified, and I am uncertain about what further information or assistance you expect from us regarding this issue.

Dear Michal,

Can you arrange a call with me and you like any zoom call or microsoft teams call or google meet where i can show you clearly with evidence, explaination is important as everything seems confusing

Fyi i have sent additional information regarding my 5 deposits through gmail clearly

Request: please read and understand my reply one by one statement clearly

Basics and Questions:

Whats the difference between Indian standard time ist and casino time?

It wont change log to log right?

After 3rd deposit i won i withdraw 37220 right?

And lost, next only i deposited 4th and 5th deposit

Its evidently clear as per my bank statement?

You say 4 deposits i say 5 so 4 got approved what are those 4 deposits ask them to share those 4 utr nimbers to you? Any records of those 4?

Validate with my 5 deposits, then the disputed 5th will be there ?

Atleast you validate first 3 deposits timings of payment screenshot time ist, activity logs and then with auto notified gmail alerts like successfully topped up?

Here calculate the ist time and casino time then come to conclusion of difference which time zone?

All are correct times as per me, infact payment delayed credited to mostbet gaming thats it

Ask mostbet team, user shared screenshot of bet history where i lost my funds at 4:30pm ist whereas deposit was made at 4:34pm ist?

Casino time is different that too backend technically not user interface time

For user everything is in IST do you agree?

If yes, how about 4:34 pm deposit

That means funds lost at 4:30pm and deposit 4:34pm is where the dispute is?

@mostbet team can you answer this above one?

Also you said i got an error 3 deposits which should be approved manual due to security

At what time i got that because that is the 5th or disputed transaction is?

As per you, error should come first and then the deposit since manually if approved after some time?

Does mostbet team provided complete activity logs?

Or manipulated ones like 4 deposits successful seperate, bet logs seperate and error of deposit one seperate, some logs with no time

Because everything should be in order as error of deposit should come first and the deposit successful?

@ casino guru,

At what time error is ?as per activity logs?

If they have shared activity logs with you it should be at 14:04 casino time which is 4:34pm ist deposit time

So if they approved that the deposit should be after that time right?

Final evidence shared:

1. bank statements of 5 deposits

2. After 3rd deposit i won 37220 withdraw

After that 4th and 5th deposits made

3.bet history of ist and deposit 4:34pm ist

4. Explained bank logo, payment screenshot time, casino time, utr 12 digit

5. When i got the 3 deposits error time?does that match the disputed deposit

big challenges:

Mostbet shares selective information to oneside only casnio guru not me

Whereas casino guru getting confused

Of timings or time zone

One example is bet history 4:30 pm ist funds lost whereas i deposited at 4:34pm ist

Not even validating 4:34 pm ist time with casnio time

That will happen as you guys solved issues from different countries users

Dear pavanreddy9933,

While I can understand you have a lot of questions, however, many of them are repetitive questions for which I have already offered clarification. Additionally, you have shared or sent a lot of evidence to me, and again, quite a lot of it is duplicated, so it was indeed a bit confusing but it was you who contributed to the confusion as I had to spend quite a significant amount of time reviewing it and compare it to the information and evidence I have received from the casino team. I do acknowledge that you have provided some additional evidence that sheds a little bit different light or clarifies some deposits you made on the 1st of August, but as it turned out, the disputed deposit with the UTR 071062968460 was indeed directed to a different casino account. As I have tried to clarify to you via email, the most likely scenario is that you made a mistake when inserting the deposit details during the first deposit attempt you made at 4:34 pm your local time. We as humans are not perfect, and we all make mistakes from time to time, although in most cases, unintentionally. Because right after the deposit attempt at 4:34, you made the multiple other deposit attempts with most likely corrected details, this would explain the multiple deposit attempts within such a short period of time. This is indeed an unfortunate situation, and as I have previously stated, it was most likely unintentional on your part; however, regrettably, there is little we can do to alter this outcome. It is important to recognize that the casino team has not entered the deposit details on your behalf; it was you, or it should only be you, who is taking any action in your account. We, as an independent entity, have evaluated the circumstances using all available information and evidence from both sides, and we have not found any indication of intentional wrongdoing by the casino team. I recognize that this conclusion may not align with your expectations, but we have reached a stage where we cannot extend any further assistance.

You are certainly encouraged to reach out to the casino's licensing authority or the relevant regulatory bodies in India that oversee financial transactions, as they may offer alternative avenues for support if you still feel wronged; however, I regret to inform you that our capacity to provide any additional assistance or support in this matter has been fully exhausted. Please let me know if I can assist you with anything else or if I may proceed to close this case.

Dear Michal,

First understand,

Payment information will be provided by mostbet team

Cross check if you need with mostbet team

User can copy the payment information upi id given by mostbet and make the payment in upi app and before making cross checking the recipient name given by mostbet

If matches name thats it, its done

And then submitting the utr of phonepe app provided in deposit page of mostbet account utr box and submit

So i did make the payment to mentioned upi id and paid and submitted utr

But payment was not credited

You says the payment i made is mistake as i incorrectly inserted payment data

We cannot insert payment data

If you are speaking about utr, all the multiple times i submitted same utr

Check with mostbet team,

If you check they will say one thing " payment received by them"

But payment credited into another mostbet account with another gaming id"

I don't even understand what you are pointing out

Dear Michal,

As you said i made a mistake while depositing like inserting the payment details

Since i made the payment to details mentioned by mostbet successfully, which is correct

As there is difference in opinion

Can you please check that mistake with the mostbet team

Dear pavanreddy9933,

As I have indicated in our email conversation, I understand that this situation is frustrating for you, and I have tried my best to clarify the matter based on all the information and evidence gathered from both sides. It seems, however, that this explanation has not received your full attention, and you focused mostly on your points. While it is entirely your right to hold your own view, unfortunately, it does not change the facts of the situation.

After carefully reviewing the timeline and all evidence, the most likely explanation is that you made an error, mistake, or mistype during your deposit attempt at 4:34 pm local time that caused the payment to be directed to a different casino account. It appears that once you realised this, several additional attempts were made with most likely corrected payment details in quick succession within the same minute. This triggered the casino’s automated security system, which blocked the transactions, as I have previously explained.

While I understand your efforts to explore every possible avenue to support your cause, I must reiterate that it is ultimately the players' duty to ensure they are entering the correct deposit information.

This is indeed an unfortunate situation, and as I have previously stated, it was most likely unintentional on your part; however, regrettably, there is little we can do to alter this outcome.

You are certainly welcome to contact the casino's licensing authority or the appropriate regulatory bodies in India that oversee financial transactions, as they may provide alternative options to assist you if you still feel wronged; however, I regret to inform you that our ability to offer any further assistance or support has been exhausted.

I completely understand that this is not the result you were hoping for; however, as I have stated several times, based on all the information and evidence collected from both parties, we have not found any intentional misconduct on the part of the casino team.

There is absolutely nothing we can do regarding this situation from our side.

Given all the information reviewed, I am, with regret, left with no option but to close your case as rejected. I apologise for our inability to offer further support.

While we cannot assist further with this specific case, please do not hesitate to contact us if you have issues with any other casino in the future. We will try our best to help.

Kind regards,

Michal

Casino Guru