Mr Bet Casino - プレイヤーのアカウントのブロック解除が遅れています。

Hello!

About a month ago, I asked the casino to block my account. But I changed my mind, because I still had funds left on the balance and I want to continue playing. A week ago, I already submitted a request to unblock my account, but nothing has happened since then.

Support keeps telling me only "please wait," without giving any clear timeframe. This is very frustrating. I want access to my own balance, and the lack of progress makes me feel outraged.

I’m asking Casino Guru to step in and put some pressure on the casino so they finally resolve this and unblock my account.

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Dear Scott.Harrington,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player. 

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is [email protected].

Thank you very much in advance.

Best regards,

Katarina

Hello

Thank you for your explanation. I just wanted to clarify that I only asked to take a short break because I was not winning and did not enjoy playing at that time. I never used any limits and I do not have any gambling problems. I just wanted to pause for a while and later use the funds that were left on my balance.

My account has already been unblocked and I have used the funds that were there. Thank you for your help.

Dear player.

as it seems from your response, that you do not need our support or help, I will now close this complaint as unjustified. If you ever encounter any issues with this or any other online casinos, please do not hesitate to contact us. We are here to help.

All the best,

Katarina