Mr Fortune Casino - プレイヤーは自分のアカウントにログインできません。

I had $1000 winnings and suddenly I couldn't choose n e other game saying I had bets in play,so I played for hours doing all bet sizes but it wouldn't let up,no live chat at night so I stop playing the same game at $600 thinking I could go live chat by morning,the next morning g it sed wrong password,this is not possible coz I had my login saved,I never got a email to fix my password and never logged in even days later still no email forgot password for me to log in so they kept my $600 I had as credit and never got help from them, I emailed the casino but never heard nothing back.this casino needs to be black listed .very upset at there management as they don't value our membership,

Dear reidhouston1976,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you checked if there is no typo in your username or password when you try logging into your account?

Do I understand correctly that you receive no email when you click on "Forgot Password"?

Have you tried reaching customer support via live chat after finding out that you were unable to log into your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear reidhouston1976,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.