Mr Green Casino - プレイヤーの引き出しが遅れています。

Two Trustly withdrawals have not been paid in full to my verified Nordea account.

€19,000 – ref 907564266863 – requested 07 Jan 2026 00:04 – not received. Status moved from "Processing" to "Waiting/Odottaa".

€3,000 – ref 907721175713 – requested 07 Jan 2026 15:12 – partially paid: €2,000 received, €1,000 outstanding.

Background:

Account verification completed; restrictions removed.

Other Trustly withdrawals were paid successfully (e.g., €5,500 received on 13–14 Jan 2026), so the payout route works.

Support repeatedly stated "batched/within 24 hours" without providing Trustly payout IDs/timestamps.

Formal complaint filed with the operator: complaint/case ID 1832853.

Requested resolution:

Release the outstanding amounts (€19,000 + €1,000) immediately OR provide written proof of payout (Trustly payout transaction ID/reference + timestamp) for tracing.

Evidence attached:

Withdrawal screenshots (refs and statuses)

Bank evidence (Nordea) showing received amounts and missing amounts

Operator complaint acknowledgement (case 1832853)

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you are still expecting to be paid out?
• Did you accumulate these winnings with or without an active bonus?
• When was the last time you communicated with the casino regarding the delay in processing your withdrawal?
• What reasons or explanations did the casino provide for this delay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Fanta1225,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika