Neospin Casino - 決済が遅延しているとのクレームがあります。

I requested a withdrawal of 6,000 AUD from Neospin Casino on 31 December 2025 via INPAY Bank Transfer Local. The transaction has remained in "Pending" status since that date and has not been approved or released by the casino.

My account was fully verified prior to the withdrawal request. Support repeatedly told me that the withdrawal was "being processed" or "under review" but did not provide any concrete approval status, transaction reference, or processing date.

Multiple withdrawals of the same amount were later rejected without clear explanation. My remaining balance of 19,001.55 AUD is still in my account and withdrawable, but I am unable to withdraw it as the initial withdrawal has not been processed.

Evidence I can provide:

• Screenshot of pending 6,000 AUD withdrawal

• Screenshots of rejected withdrawals

• Screenshot of account balance showing 19,001.55 AUD

• Screenshot of profile showing player details and country

• Screenshots of support chat responses

I am seeking assistance to have my withdrawal processed and my funds released.

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Dear Aliiskandar,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center