Novibet Casino - プレイヤーの撤退が遅れています。

My account is fully verified.

I opened a new bank account and started depositing. I sent a document from the bank card to the account and everything was approved.

I've been trying to withdraw money for 4 days now and I only get excuses. That there is a problem with my card, which is not true.

they refuse to pay my winnings

Minun pelitilini on täysin vahvistettu.

minä avasin uuden pankkitilin sekä aloitin tallettamisen. Lähetin dokumentti pankkikortista tilistä kaikesta se hyväksyttiin.

nytten 4 päivää yritän nosta rahaa tulee vain tekosyitä. Että minun kortissa on ongelmaa mikä ei pidä paikkaansa.

eivät suostu maksamaan voittoani

Dear eedisivac, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Do you have any active (pending) withdrawal requests at the moment?  
• Could you please confirm that all your payment methods were verified? 
• What specific reasons has the casino provided for the failure to process your withdrawal?
• Have you attempted to use any alternative withdrawal methods aside from your bank card?
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear eedisivac,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru