OshCasino - プレイヤーの引き出しが遅れています。

Oshcasino is just messing around with me and keep declining/requesting new documents for two months now.

When they receive what they request they keep asking for new ones.

Declining all my withdraws keep asking me to request withdraws with other methods than i deposited with breaking the AML rules and regulations.

They asked me to withdraw to my bank and for a bank statement i followed all their instructions but still they will not pay out.

This circus has been going on for two months now and i am tired of it.

They accept deposits without any hesitation and questions but when it comes to withdrawals they do not want to pay out.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with OshCasino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Is it possible for you to check the verification status of your player's account or the individual documents?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

Yes my account is still accessible.

I won my money with the help of their welcome bonus they offer to new members yes.

I made my deposit using an e-wallet called mifinity but they are forcing me to withdraw with another method which is even against the AML regulations.

I will forward the email conversations but i do not have access to the chat transcript.

You can request it from the casino.

Thank you for taking the case and trying to find a solution to this problem

Dear Eirik

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the OshCasino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear OshCasino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Dear Casino Guru team,

First of all, we would like to thank Casino Guru for the work you do and for acting as an intermediary between players and casinos. We appreciate your efforts to ensure fairness and transparency in the industry.

We would also like to clarify that OshCasino acts in accordance with its Terms and Conditions, including all applicable KYC and AML obligations. As a responsible operator, we are required to verify our players’ identity and payment methods before processing withdrawals, and we always aim to do so with respect for our players and their security.

Given that this is a public space and we must protect our players’ privacy and personal data, we are unable to discuss detailed account-specific information here. Therefore, we kindly ask the player to contact us directly so that we can verify their identity and provide a detailed response regarding their case.

Please contact us at: [email protected]

Once we can securely identify the player, we will be happy to review the situation and provide a clear explanation or solution.

Thank you for your understanding.

Best regards,

OshCasino

Please share all the documents you received both on your email and those i uploaded on your website along with the chat transcript of all conversations.

Be fully transparent.

And also let casino.guru know the time frame of this verification

Dear OshCasino,

You don't need to share any documents or information that should not be publicly shared, of course.

Could you just explain what is going on regarding this case and why the player has been waiting for this long, please?

Thank you in advance.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.