Pit Bet Casino - プレイヤーが賞金を受け取れずにいます。

Hi I've had nothing but problems from this site!! I've done all verification when I joined early November so that's all good. But I can't withdraw at all keeps getting rejected which is so frustrating as I'm playing with my own deposit not bonus money. The first time I spoke to them on chat about it they said to try withdrawal on a week day as they don't do withdrawals on weekends.so I thought last night I will have a little play ended up with £550 withdrew £450 played with the rest and managed to get £1000 logged on today withdrawal has been rejected. So I went onto live chat they told me to check transactions and see details of why it's been rejected!! Well I can't do that as it doesn't show anything more than REJECTED. He then went on to say he will check keeps me on live chat 20 odd minutes chat ends up closing so I went back onto live chat explaining again and then he tells me to send an email to [email protected] which I replied it's pointless as they don't reply! I then went on to mention I've seen so many bad reviews about this site and that I wish I saw this before playing as I would of avoided this site. He then replies with it's ok with have loads off people trying to ruining our reputation. I told him if I don't get my money I will be taking this further! Do I have a leg to stand on as by the looks of things I think I'm not going to get a penny

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Dear Lawsy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok I will hold out but I'm not hopeful at all as looking at every single review pitbet has received it's looking gloom