Pit Bet Casino - プレイヤーの引き出しが遅れており、アカウントの問題が続いています。

Hello,

So I have been playing with PitBet Casino for around 2/3 months now and I am fully verified.

I havent tried to withdraw anything since Saturday where I had a big win!

I got up to €16000 and was told I need to keep gambling.

The live chat feature has been taken away now and they don’t reply to my emails.

Happy to take around £2000 in deposits from me in this time but no help in withdrawing.

I am so gutted about this - I was so happy when I won!

Nothing mentioned about a VIP rewards thing or anything and I haven’t received any bonus that I am aware of. I’m certain I would have surpassed the limit too going from €16000 to ‘only’ €7700 now!?

Are you able to help me in any way?

I will attach the proof of money in the account, the withdrawal I am trying to get out that will be refused I am sure and also proof I am verified on their site.

Thank you in advance!

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please share your bonus history?

Do you have a pending withdrawal at the moment?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

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Stay safe.

Hello,

I cannot see where there are any bonuses.

They have also deleted the live chat feature now - I only have the conversations via email like I sent you in the previous message unfortunately.

I have now last night spent a lot of money in there out of frustration - probably what they want.

There is €500 pending still which has been for 2 days now and €1100 in the account remaining.

Thanks, Adam

Dear player, could you please confirm whether your €500 withdrawal is still pending, or if it has since been processed or rejected?

Also, have you requested any new withdrawals from your remaining balance?

Hello - they have since replied saying I have 8000 euros to wager before I can withdraw.

I then got to 25000 euros and then right down to 2500 euros and they have now replied saying I need to wager another 14000 euros before I can withdraw.

It seems they sneak bonuses in and then make you have to wager them.

I currently have nothing pending in the account but have 2500 euros sitting there.

Dear player, I haven’t received any communication from you yet regarding this issue. Please send me all your communication with the casino about the wagering requirements and withdrawal situation. Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Also, when you log in to your account, try to find your bonus history or bonus status. There should be a section where you can see if any bonuses were activated, claimed, or automatically applied to your account.

Since the casino claims you need to wager certain amounts, it likely means a bonus was active at some point — even if unintentionally. Please check your emails as well, including spam/junk folders, to see if there was any notice about a bonus being applied.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru