PlayMojo Casino - プレイヤーの撤退が遅れています。

The casino continues to lie about the withdrawal methods.

They show that you can withdrawal with a card transfer but everytime you do it, it never works and is cancelled wasting days.

the bank transfer says in the terms and conditions it's minimum $30 aud, but it's $200 aud, so they try to convince you to do an e-wallet.

with no e-wallet, they do a manual withdrawal where they close your account and ask you to answer questions.

I have done all of this and now they are pretending they haven't received the answers, holding back my money.

need help

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayMojo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Were you able to submit the questionnaire answers again to the casino?
• Since when are you attempting to withdraw your current winnings from the casino?
• Could you please share with me your communication with the casino regarding the issue or other supporting evidence? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

First attempt was wednesday, as I initially had $200, because I had under a dollar of my own money plus a bonus shop purchase of 20 spins, they decided on their own somehow that it was capped to $75 aud and the amount didnt matter what was left of real money, so they cancelled the bank transfer. then the same day I tried the card option, they also cancelled this. the same day I made sure to do a manual withdrawal, as I don't do e-wallets, they it was fine and proceeded. they sent the questionaire and I sent the answers 4 times, they tried telling me to wait, as the email hadn't been received, then I waited again, they said the same thing, now it's friday, still no email, still no response. I have emailed a vip email, normal support 6 times, not a single response, now im chat trying to get the transcripts for the misinformation from multiple support agents and the evidence to show they didnt respond, they did everything wrong and also keep telling me to wait for something that wasn't even finished.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear biginkedaussie,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas