Posido Casino - プレイヤーの撤退が遅れています。

Hello, I requested a withdrawal on September 14, 2025, which hasn't been processed yet. Despite repeated requests to support, nothing has happened, and I'm still waiting for the payout. Everything is fine with the withdrawal request, and the casino didn't have any questions for me. I'm just being put off.

Hallo , habe am 14.09.25 eine Auszahlung beantragt die bis heute nicht bearbeitet wurde . Trotz mehrfacher Anfrage beim Support ist nichts passiert und ich warte immer noch auf die Auszahlung. Mit dem Auszahlungsantrag ist auch alles in Ordnung und das Casino hatte keine Fragen an mich. Werde halt weiterhin vertröstet.

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Dear Striker235, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Posido Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

1. Yes, I have already had withdrawals, but only with your help. 2. Yes, I am verified. 3. Winnings were made without an active bonus.

1. Ja ich habe schon Auszahlungen gehabt , aber erst mit Hilfe von Euch. 2. Ja ich bin verifiziert. 3. Gewinne wurden ohne aktiven Bonus erzielt.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Striker235,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina