Revolution Casino - プレイヤーの引き出しが遅れています。

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• How many days did it take for your last successful withdrawal to be processed?
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?
• Could you please advise us on the current status of your withdrawal requests? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello,

I already said that please don't start delaying the complaint process but contact the casino. Withdrawal took last time maybe 5 days and that is really bad as well. Now two weeks. It's crazy hard to get the money out. Payment method is the same as the deposit method. Always. Withdrawal is pending and it has been pending two weeks. I already sent you a screen of one pending withdrawal. As I said please don't delay the complaint process.

Thank you very much for your reply. Please understand that, according to our company policy, we’re required to collect all relevant information from the player before reaching out to the casino. This step is essential to ensure the accuracy and fairness of our process.

I’m sorry if this feels inconvenient, but I want to assure you that this is standard procedure and applied consistently to all cases — not a delay targeted at you. We aim to handle every complaint thoroughly and responsibly, rather than rushing through it.

Thank you for your understanding.

Now, could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Dear petebetsaa45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello! Delaying of withdrawals are still continuing. And excuses are everytime same as in the conversation I just sent to your email.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Revolution Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Revolution Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Dear all,

Thank you for raising this issue and allowing us to participate.

We will carefully examine the case and post a reply once we have gathered more information.

Your patience is much appreciated.

Kind regards,

Revolution Casino

Dear petebetsaa45,

We kindly inform you that all three of your withdrawal requests were successfully completed yesterday, on 03/09. At this moment, we can confirm that no new withdrawal requests have been submitted from your side.

Thank you once again for your patience and cooperation throughout the process.

Kind regards,

Revolutioncasino Team

Dear petebetsaa45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Romi
Casino.Guru