Rox Casino - プレイヤーは自己排除違反後に預金の返還を要求します。

This casino let me deposit and play even though I was self excluded to 2 other casinos from the Galaktika N.V group ( Monro and Jet ), I feel like this is a grave offense on their end and i'm entitled to have my deposits minus withdrawals transferred back to my Skrill wallet.

Dear CasinoGoddess29,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rox Casino.

Please note that Curacao-licensed casinos are not obligated to apply self-exclusion across multiple associated brands.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you requested a self-excluison due to gambling problems in this casino directly?
• Has your player account been closed as a result?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear CasinoGoddess29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.