Royal Reels Casino - プレイヤーが賞金を受け取れずにいます。

Withdrawal states it is currently being processed the option to cancel has disappeared and last time this happened my account was banned for no reason please help me find out if the same thing is about to happen

Dear isaacdelarue1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The amount was 7000 dollars not 100$ have had this account for years and withdrawn before could you please reach out and see if there is any issues

Thank you appreciate it

Hi I haven received only 4488$ from them they haven’t paid me the remaining 2500$ they owe please get back to me

Hi isaacdelarue1, we can see on your player's account a withdrawal of 7000 dollars created 29/05/2025 and completed on 30/05/2025. Could you please confirm that?

Dear isaacdelarue1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru