SawSpin Casino - プレイヤーの賞金は没収されました。

Hi, my name is Amour B*******- I hope my request finds you well! I was playing slots on the Saw Casino website yesterday. I deposited $15" and won a total of $2,199.80. I went through with the withdrawal process but it was rejected and then the whole amount was forfeited. I asked what the reason was but they had no proper reasoning besides suspicious betting and being unfair. I understand what I did wrong or what company policies I broke. I really need the money because I’m going through a financial hardship and right now. I really need your assistance with this. I’ve to screenshots don the day it happened. I’ll attach them to this complaint request. Please, I really need this money and I know I haven’t done anything wrong.

please don’t hesitate to contact me on my number - (deleted by Casino.Guru) or email (deleted by Casino.Guru)

I hope to hear back from you soon!

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Dear AB_96,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you have experienced.

Thank you for providing the initial details of your case. To better understand the situation and assess it properly, I would like to ask you a few additional questions:

• Did you use any bonus (deposit bonus, free spins, or similar) while playing, or were your winnings accumulated purely from real money play?
• Could you please specify which games you were playing when you accumulated your winnings?
• Have you ever made any successful withdrawals from this casino in the past?
• Did the casino provide any specific explanation regarding the "suspicious betting" (for example, mentioning any rule violation or irregular gameplay)?

If you prefer, you can also forward all supporting evidence to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear AB_96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru