Shuffle Casino - 選手の撤退は数ヶ月延期された。

I registered and played on August 2nd, completed identity verification first, received a bonus, and was lucky enough to win, so I applied for a withdrawal.

At this time, I was still able to contact the management support via chat, and they told me to wait for up to a week, so I waited, but eventually I lost contact with them.

Just when I was in a difficult situation, I suddenly received an email on October 5th asking me to provide additional identity verification.

I submitted the request and it was completed, but it has been two months and I still haven't received the withdrawal or any contact, so I would like to file a complaint.

8/2に登録プレイし、先に本人確認を終えてボーナスを貰い、運良く勝つことが出来て出金申請しました。

この頃はまだ運営サポートとチャットで連絡取れていまして一週間以内は待ってくださいとのことで待っていましたがそのうち連絡が取れなくなっていました。　

困っていたところ10/5に追加で本人確認してほしいとのメールが突然届きました。

提出して完了しましたが更に2ヶ月経っても出金してもらえず、連絡も来ないので苦情提出したいと思います。

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Dear Inok,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please advise which documents you have already provided and when exactly you sent the last one?
• Has the casino indicated that there might be a problem with approving specific documents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina