SlotsAmigo Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

I legitimately won playing live evolution games Monopoly Big Baller through this casino. I had my verification approved and they actually paid out 3 times to me. However, whilst I was waiting on more withdrawals I got ask for more verification to which I sent all the correct forms, pictures, everything they asked for. I then waiting nearly 4 weeks for a decision but in the mean time I started playing with the money I had in my account and won around £19,000 again on Monopoly Bog Baller. I was trying my best to get a decision on the further verification documents and was told I did not pass there "Money Laundering" proves and therefore all winning will be taken and my account will be closed. I tried my upmost to fight it and done plenty of research on them, in the process I kept noticing little changes to there website, for example, there domain name changed from Slots Amigo.com to Slots Amig0.com. Evolution Games has been taken off and was constantly being lied too on there live chat. So tried to challenge there decision to the fact I hadn’t done anything wrong and all my details where legal and correct. I also noticed they breached there own T&C’s in the process so again I brought that to there attention, it was at that point I continue to be ignored to this day. Please see below some evidence I have saved, I got plenty more…

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with SlotsAmigo Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you accumulate your winnings with or without an active bonus?  
• Have you made withdrawals using the same payment method as for deposits?
• What documents did you provide for the verification? Were any of them marked as approved or rejected?
• What details were provided to you by the payment team about not passing extra verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

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Dear Bringers,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Natalia,

please see below answers to your questions:-

Could you please advise which games you focused on - slots, live casino, sports betting, etc.? - It was live casino Monopoly Big Money Baller and Bigger Bass Bonanza (see below picture)

Did you accumulate your winnings with or without an active bonus? - No, there was no active bonus.

Have you made withdrawals using the same payment method as for deposits? - Yes

What documents did you provide for the verification? Were any of them marked as approved or rejected? - No, everything was accepted (see below)

What details were provided to you by the payment team about not passing extra verification? - I provided, Bills, Driving License, Card Details, Statements, Passport etc… Here is there response, bearing in mind they had already paid me 3 withdrawals previously. (See Below)

I never received an email explaining there decision, so I don’t understand how they can pay me out 3 times previously, but then when I won big they closed my account with no explanation. I have over 50 screen shots of evidence to back up all my claims.

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino (specifically where they mention money-laundering issues) to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

Dear Bringers,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru