SlotsAmigo Casino - プレイヤーの賞金は没収されました。

I had won £63,000 next money gone missing saying that I’ve played it which I didn’t

Dear sha12345,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with SlotsAmigo Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you accumulated your winnings with the help of bonus?
• Have you passed the KYC verification process, please?
• Have you ever had any successful withdrawal with Slots Amigo casino, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

No just won it straight up

I did verify myself

and also had a withdrawal

Dear sha12345,

thank you for your message.

• Could you please provide the exact date your account was created?
• Do I understand correctly that you had one successful withdrawal, please? What was the amount, please?
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used before? 

Looking forward to your reply,

Katarina

Dear sha12345,

thank you for your reply.

Could you please provide the exact date your account was created?

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Looking forward to your reply.

Katarina

Dear sha12345,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru