SpinBetter Casino - プレイヤーは出金の問題やサイトの機能不全に直面しています。

It won't let me withdraw my winnings because it gives me this justification (I'll send you a screenshot). I didn't play with a bonus. Furthermore, the site's graphics have completely changed since tonight and it works terribly.

Non mi fa prelevare la vincita perché mi da tale giustificazione (invio lo screen), non ho giocato con bonus. Inoltre la grafica del sito da stasera è completamente cambiata e funziona malissimo

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Dear lizzz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the Terms and Conditions, and this is what I found:

2 DEPOSITS AND PAYOUTS

3.The SpinBetter Security Service is entitled to: • reject any withdrawal request if the total amount of placed bets does not meet the established wagering requirements. The player must place bets totaling at least three times the amount of all deposits, with a minimum odds of 1.1. Bets that have minimal impact on the balance (for example, bets on opposing outcomes in games such as roulette, baccarat, craps, and dice) are not counted toward the calculation. The amount eligible for withdrawal is calculated based on the bets actually placed from each specific deposit.

It is not unusual for a casino to have this rule. Some casinos require 1x deposit wagering, some 3x, but you can find casinos with even higher wagering requirements for deposited money. I would recommend you contact the casino and follow the instructions. Alternatively, if you don’t wish to complete the wagering requirements, inquire about additional information regarding the cost of transaction processing.

Please let us know if this information was helpful. Looking forward to hearing from you.

Best regards,

Veronika

The player informed us via email that the issue has been resolved.

Dear lizzz,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru