Spins Of Glory Casino - プレイヤーのアカウントは閉鎖されました。

The casino simply blocked my account after a few days. I had just won a bet with bonus money that resulted in a profit of over €1,000, and I had one or two winning real money bets. I don't know the details because the account was simply closed. For two months, they've been saying they'll get back to me about my balance. But they haven't. I've already sent five emails.

Das Casino hat nach wenigen Tagen mein Konto einfach gesperrt. Ich hatte gerade eine Wette mit Bonusgeld gewonnen die über 1000€ Gewinn hatte und noch 1-3 Echtgeldwetten die gewonnen wurden. Genaueres weiß ich nicht, weil Konto einfach geschlossen wurde. Seit 2 Monaten heißt es sie würden sich melden wegen meines Guthabens. Sie melden sich aber nicht. Ich habe schon 5 Emails geschrieben.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spins Of Glory Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I registered on July 18, 2025. I was banned on July 20, 2025. I couldn't log in and contacted the live chat, which is how I learned about my ban. I kept everything and can provide evidence of it. I only placed sports bets.

Ich habe mich am 18.7.2025 angemeldet. Ich wurde am 20.7.2025 gesperrt. Ich konnte mich nicht einloggen und habe den Live Chat angeschrieben und so von meiner Sperrung erfahren. Ich habe alles behalten und kann alles nachweisen. Ich habe ausschließlich Sportwetten getätigt.

Thank you for your reply, LeonhardS7.

If you have only placed bets on sports betting and your winnings have been confiscated and your account closed, the casino may have detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. I truly understand how frustrating this situation must be for you. However, we must be clear — in this case, we are unable to provide further support.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into issues with any online casino, and we will try our best to help.