Stake Casino - プレイヤーのアカウントが閉鎖され、資金が遅延しています。

So I opened an account with Stake.com and deposited in total $400. Half in BTC & half in SOL.

Im currently in Canada for around 2 months but my actual residency is in the UK. I presumed that because I was currently in Canada for a fairly long period I would be able to play, as it asked for my country, then it asked for my residency. So I put Canada as country and I put my UK address that is on my ID.

A notification just popped up saying that my account has been closed and placed into withdraw only mode. The problem I’m having is that it says you have to wager the amount that you deposited, when I have only wagered 87% of the BTC and 0% of the SOL.

I don’t really know what I can do to get my funds back now as it won’t let me withdraw due to not have wagered enough.

Can anyone help me please?

Thank you.

Dear dgbassett1997,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

I checked the website, and this is the registration form I found:

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that you put your British address in the 'address' line and Canada in the 'country' line?
• Have you contacted casino support and explained the situation? Have you received any reply?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear dgbassett1997,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru