Stake Casino - プレーヤーの入金が間違っているようです。

Dear Sir or Madam, It is about a stake deposit. I sent 100 euros in ETH. However, these were never credited. I wrote stake's customer service. They directed me to an email address. I wrote to the recovery service. But I was just told that I was using the wrong network. But the address was correct where I sent it. Is it normal for the money to just disappear? Transaction number:

0x440fee1c1f4ba25ce3f4db63af72a534a1b54dc86ee0dbfd8ccbf2ef857b89a7

Sehr geehrte Damen und Herren, es geht um eine Einzahlung von Stake. Ich habe 100euro in ETH gesendet. Diese wurden aber nie gutgeschrieben. Ich habe den Kundenservice von stake geschrieben. Die haben mich auf eine Email Adresse verwiesen. Ich habe dem recovery service geschrieben. Aber man hat mit nur mitgeteilt, daß ich ein falsches Netzwerk benutzt habe. Aber die Adresse war korrekt wo ich es hingeschickt habe. Ist es normal das das Geld dann einfach verschwindet? Transaktionsnummer:

0x440fee1c1f4ba25ce3f4db63af72a534a1b54dc86ee0dbfd8ccbf2ef857b89a7

Dear aachef04,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please explain which payment method did you use in order to deposit? Which network did you use to deposit and which network you were supposed to use according to the casino? How does the deposit screen look for the method you used in order to deposit and what instructions the casino offers?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear aachef04,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.