Starda Casino - プレイヤーのアカウントの残高が予期せずマイナスになります。

Have a wonderful good day!

I have been registered with Starda online casino for years. I never had any problems before. Unfortunately they have been increasing recently. Last week I requested a withdrawal (the first withdrawal) and it said it was being processed. The second withdrawal was made two days later. The third and fourth withdrawals were quick. I asked several times what had happened with the first withdrawal. They kept comforting me until yesterday, after six days, I finally got the €900 paid out. Everything was fine after that. Today I deposited €800, which was confirmed. Now it says I'm in the red. I then contacted support. They replied that I supposedly owed them money. Which I've never had before. Please help me.

Kind regards

DB

Einen wunderschönen guten Tag!

Ich bin seit Jahren bei Starda online Casino angemeldet. Es gab vorher nie Probleme. Die sich leider in der letzten Zeit häufen. Ich habe vorige Woche eine Auszahlug beantragt ( die 1. Auszahlung ) stand dann wird bearbeitet. Die 2. Auszahlung wurde 2 Tage später getätigt. 3. und 4. Auszahlung ging ruckzuck. Hatte mehrmals nachgefragt, was mit der 1. Auszahlung ist. Wurde immer wieder getröstet, bis ich Gestern nach 6 Tagen endlich die 900,- € ausgezahlt bekommen habe. Alles war dann gut. Heute habe ich 800,- € eingezahlt, was auch bestätigt wurde. Jetzt stand da, dass ich in Minus bin. Hatte dann Support nachgefragt. Die Antworteten, dass ich angeblich schulden habe bei denen. Was ich noch nie hatte. Bitte helfen Sie mir.

MfG

D. B.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to better understand your situation.

• Have you received any specific messages or notifications regarding the supposed debt? Kindly forward me all the communication between you and the casino customer support regarding this issue at [email protected].
• Have you previously had any problems with deposits, withdrawals, or account balances at this casino?

I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Casinosommer25,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Veronika