Svenbet Casino - プレイヤーの賞金は没収されました。

Hello. I played on SvenBet for 1-2 months and made some good profit. All was fine and good until I made the withdrawal after getting restricted. First my withdrawal got rejected a few times, then I got an email where they said I made a breach of the terms and conditions. So they took all away all my winnings (profit) and left my deposit. Asked them about what I did wrong but they said they were not able to give me an answer. Have not done anything wrong in this case, just played on some football props and made profit. Thats all. I will show you the mail in the file and my profits removed.

Please help me. Cheers!

// Florent

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Dear Xhonathan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the KYC verification, please?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Dear Xhonathan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

Sorry for late answer, did not notice the email.

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  

Answer: Sports Betting only

Did you pass the KYC verification, please?  

Answer: Yes.

Did you accumulate your winnings with or without an active bonus?  

Answer: Without a bonus.

Thanks for the service and for helping me out!

// Xhonathan

Dear Xhonathan,

Thank you for the additional information and for your patience throughout the complaint process.

Please understand that if your account has been blocked and you only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards,

Katarina