TikiTaka Casino - アカウント審査のため、プレイヤーの出金が遅れています。

Hi, I signed up with Tikitaka, deposited €50, and placed a winning bet, bringing my balance to €97. I almost decided to withdraw. I gradually provided the many requests they sent me, and I provided all the documents in full. In fact, when I was verified the next day, I found my account under review, and after dozens of emails to support, they never deigned to respond. Unfortunately, we, the users, are always the ones who lose out, especially since I did everything correctly.

Ciao, mi sono registrato a tikitaka ho depositato 50€ ed effettuato una scommessa vincente che mi ha portato a un saldo pari a 97. Pressoché ho deciso di prelevare, Man mano ho fornito le tante richieste da loro inviate su i documenti che ho fornito tutto in modo completo. Infatti quando sono stato verificato il giorno dopo ho trovato l’account sotto revisione e dopo decine di mail inviate all’assistenza non si sono mai degnati di una risposta; purtroppo siamo sempre noi utenti a rimetterci anche perché ho fatto tutto in modo corretto

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you currently don't have access to your casino account?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, I don't have access because it says "account under review," so I can't access my account. I deposited $50, placed a sports bet, and requested a very simple withdrawal of $97. I didn't have any active bonuses. Thank you so much for your reply.

Sì non ho accesso perché mi dice account sotto revisione quindi non posso accedere al mio account, ho depositato 50 e ho fatto una scommessa sportiva e ho richiesto un prelievo da 97 molto semplice. Non avevo alcun bonus attivo grazie mille per la risposta

Thank you for your reply, UTENTE1008. I apologize, but I am afraid I don't have good news for you. If you have only placed bets on sports betting and your account has been blocked, the casino may have detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. I truly understand how frustrating this situation must be for you. However, we must be clear — in this case, we are unable to provide further support.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.