賞金の出金が遅延しています。

Hello CasinoGuru team,

I would like to file a formal complaint against Dragobet.com regarding delayed withdrawals.

I won a total amount of €4,160 on Dragobet.com. I subsequently submitted two withdrawal requests:

€2,000 on 29 December 2025

€1,500 on 2 January 2026

Both withdrawals are still marked as pending.

I have contacted Dragobet support multiple times via email and live chat. Unfortunately, I only receive generic responses, such as:

withdrawals are processed in order,

the finance department is conducting checks,

the process takes longer.

No specific reason, status update, or clear timeframe has been provided. I have also not been informed of any KYC, verification, or compliance issues related to my account.

For completeness, I would like to note that Dragobet successfully paid out a withdrawal of €700 to me around the same period, which suggests that my account and payment method had already been accepted.

Despite this, the later and significantly larger withdrawals remain pending without explanation.

Due to the continued delay and lack of transparency, I have already filed a formal complaint with the Anjouan Gaming Authority, under whose licence Dragobet claims to operate.

I am not requesting any special treatment — I am simply asking for my legitimate withdrawals to be processed, or for the casino to clearly explain the reason for the delay and provide a concrete payment date.

I am happy to provide all supporting evidence, including screenshots of the pending withdrawals and copies of my correspondence with the casino.

Thank you for your assistance.

Kind regards,

ps attachment are the winning bet and the 2 withdrawals i also have email’s and chat’s with the company

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Dear MarcTheunisz1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear MarcTheunisz1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Attila