Vegastars Casino - 当該プレイヤーは出金が遅れていると考えています。

I am experiencing ongoing issues with Vegastars regarding a withdrawal that has been pending for several days.

For over 2 days, support repeatedly assured me that my withdrawal "will be processed, rest assured", but no progress has been made and no transaction has been completed. This same response has been copied and sent multiple times without any evidence that the withdrawal is actually being processed.

When I continued to follow up and asked for a concrete timeframe or proof of progress, I was blocked from accessing their live chat support entirely, leaving me with no way to communicate with them.

At no point have they:

Provided a clear reason for the delay

Given a realistic timeframe

Escalated the issue to a supervisor

Offered alternative support channels

This behaviour is extremely concerning and appears to be an intentional attempt to avoid processing withdrawals.

I am requesting:

Immediate processing of my withdrawal

Written confirmation of the transaction

Restoration of my access to customer support

I am happy to provide screenshots and full communication logs if required.

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Stay safe.

Dear CallumJPunch,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center