Vegastars Casino - 当該プレイヤーは出金が遅れていると考えています。

Cancelled withdrawal.

On the 23/12/2025, I played on Vegastars. Upon playing for a while, I managed to raise a balance of around 6000$. I tried to withdraw, (at this point I wasn't aware KYC was required) The KYC was delayed for a while, and I decided to cancel the withdrawal and play further.

On the 31/12/2026, I purchased a 6000$ bonus buy on Wanted, Dead Or A Wild game. This returned me a very healthy win.

On the same date, I attempted to withdraw an amount of $8497. On 01/01/2026, I then made a withdrawal attempt for $39,997. After this point, there was no contact from Vegastars. I emailed and emailed, went onto their live chat, and finally, KYC was requested.

I submitted documentation, passport, proof of address (after around 5-6 back and forth emails, about the required document) and the KYC was fully approved. (As per screenshot attached).

On 06/01/2026, I received an email to confirm that my earlier withdrawal of $8497 was approved, and had been sent (I received this) - I was advised the $39,997 withdrawal would be processed after some more time (due to some bank limits, or something -- it's crypto, not a bank!)

I patiently wait, a few days pass by and then this morning, I receive an email to say the $39,997 withdrawal had been cancelled.

I contacted Vegastars on their live chat, to request why this had happened.. and they replied with their are no notes on the system to indicate why this had been cancelled.

This is quite a huge balance which I need to withdraw. $150,000 +.. the casino have a $50k withdrawal limit per month, which whilst limits players to withdraw freely, I appreciate I agreed to these terms & conditions when I signed up to the site, and therefore I abide by these.

However, what isn't acceptable, is cancelling a players withdrawal, for unjust or no reason whatsoever & cancelling withdrawals, after a player has waited days for updates.

I appreciate that there is normally a 14 day waiting period for withdrawals to be processed, before Casino Guru will intervene, however, this particular withdrawal has been cancelled - i.e it's no longer pending, or processing.

This leaves me in a very sticky situation, is this a legitimate casino?

Their AI responses on the live chat, just don't fill me with hope at all.

I have attempted to liaise with the casino, but (similar to other complaints on here about Vegastars) we are left with "pushed for priority processing", "We aim to get this sorted as soon as possible".

This just isn't acceptable at all - especially when dealing with such a large amount of money.

I would like to ask Casino Guru, to invite Vegastars to enter into dialogue about this issue.

Many thanks for your assistance, I look forward to hearing back.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ritch009,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Further information:

Just for reference, I have today submitted another withdrawal request, as attached in the latest screenshot.

Thanks