Velobet Casino - プレイヤーのアカウントは閉鎖されました。

Hi have account velobet sports/casino. I have bets in place. They asked for photo bk and front of card, I sent it all matches my passport and recieved email saying account is blocked and we don't have to say why.

Dear Ryan1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with your account at Velobet sports/casino.

In order to assist you effectively, could you please provide us with more information regarding your situation? Here are some questions that would help clarify the issue:

• What specific details were included in the email you received regarding the account block?
• Have you received any prior communication from the casino regarding your account status?
• Can you confirm whether you have successfully verified your identity with the documents you provided?
• Have you tried contacting customer support for further clarification on the account block?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Nick

Dear Ryan1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru