Viggoslots Casino - プレイヤーの認証が遅れています。

Hello, Viggoslots is delaying my account verification. For two days now, I've been told that a link will be sent to me via email. When I ask in the chat, I'm repeatedly told "the responsible department will contact you as soon as possible."

can you contact me?

Hallo, Viggoslots verzögert meine Verifizierung des Kontos, seit Zwei Tagen wird mir gesagt, das mir ein Link per Mail geschickt wird, auf Nachfrage im Chat heißt es immer wieder „ die zuständige Abteilung wird sich so schnell wie möglich melden „

können sie Kontakt aufnehmen ?

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Marvsan, 

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your verification and understand your concern. However, I’d like to emphasize that we received many complaints about delayed verifications from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.  

I can only imagine how frustrating it must be waiting and not having any feedback. I also genuinely hope that your winnings will be sent to you eventually. 

• Have you provided all the required documents as soon as possible and in the correct format?
• Could you please provide the exact date of your initial verification request?

Thank you in advance for your cooperation and reply. 

Best regards, 

Katarina

They claim they have already sent me two emails to verify but I receive nothing, no spam, nothing at all

Sie behaupten sie hätten mir bereits Zwei Emails zum verifizieren geschickt aber ich erhalte nichts kein Spam gar nichts

After a long chat, an email was sent to me from the chat. I received it, but it was only used to verify my address and ID. I had already done that, so the chat saw that there were no problems with my email.

Then I was told again to wait until it was checked and I received an email to check my bank account. I assume that I won't receive anything again and that I have to report back to the chat.

Is there any experience here as to whether they ever complete the process or whether it's a scam and they never verify an account when it comes to paying out.

Do you have any experience with this?

Nach langen Schrieben mit dem Chat wurde mir vom Chat aus eine Email geschickt diese habe ich erhalten gilt aber nur zur Verifizierung der Adresse und ID, diese habe ich bereits auch gemacht, so hat der Chat aber gesehen das es keine Probleme mit meiner Mail gibt.

dann wurde mir wieder gesagt ich soll warten bis es überprüft wird und ich eine Mail erhalte um mein Bankkonto zu prüfen ich gehe davon aus das ich wieder nichts erhalten werde und ich mich wieder im Chat melden muss.

gibt es denn hier Erfahrungen ob die überhaupt iwann den Prozess abschließen oder ob es Scam ist und die nie ein Konto verifizieren wenns ums auszahlen geht.

haben sie da Erfahrungen ??

According to the chat, my account has now been fully verified, but the withdrawal request was made more than 48 hours ago. As usual, the chat says there are a lot of requests, they apologize for the delay, and I should get back to them tomorrow as soon as the status hasn't changed...

mein Konto wurde laut Chat jetzt vollständig verifiziert, die Auszahlungsanfrage ist länger als 48h her. Im Chat wird wie üblich gesagt es gibt viele Anfragen sie entschuldigen die Verzögerung und ich soll mich morgen melden sobald sich nichts am Status geändert hat…

I contacted them today, and the chat says they need a few more days. If I haven't received a message by then, I should contact them again. Is this a farce?

Habe mich heute gemeldet, Chat sagt sie brauchen noch ein paar Tage, wenn ich bis dahin keine Nachricht erhalten habe soll ich mich nochmal im Chat melden. Ist das eine Farce

Dear Marvsan, 

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 20+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Viggoslots Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Viggoslots Casino. I wish I could be of more help. 

The casino can reopen this complaint at any time. 

Katarina

We’ve reopened this complaint at the request of Marvsan. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Marvsan, 

thank you for your email with an update about your delayed payment:

I actually received the money yesterday, but you have to be persistent and check in on the chat every day.

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Katarina

Casino.Guru