Vulkan Vegas Casino - プレイヤーのアカウントがブロックされました。

All my deposits since Saturday have been lost without the slightest win at the minimum stake. They are dangerous they are brazen and provocative in live chat.

Όλες μου οι καταθέσεις από το Σάββατο έχουν χαθεί χωρίς την παραμικρή νίκη στο ελάχιστο ποντάρισμα . Είναι επικίνδυνοι είναι θρασείς και προκλητική στην ζωντανή συνομιλία .

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Was there any withdrawable balance on your account before your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the reasons for blocking your account? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

You decided to block me on the pretext that I am addicted to gambling. You have medical expertise, you are beyond a casino and a therapeutic organization because since the day you blocked me, I have not played even half a cent in any casino. I guess what I said is correct and we put you in a difficult position. I demand that my account be opened immediately, otherwise I will proceed to legal counsel and demand compensation for insulting my corvette's personality. I have your email and the screenshot conversation where you characterize me as addicted to gambling. I have all the resources to take legal action and legally claim compensation for mental anguish and insult ten times my deposits in your casino since my registration.

Αποφασίσατε να με μπλοκάρετε με την πρόφαση πως είμαι εθισμένος στον τζόγο . Έχετε ιατρική εξειδίκευση είστε πέραν από καζίνο και θεραπευτικός οργανισμός γιατί εγώ από την ημέρα που με μπλοκάρετε δεν έχω παίξει ούτε μισό cents σε κανένα καζίνο . Μάλλον τα λεγόμενα μου είναι ορθά και σας φέραμε σε δύσκολη θέση . Απαιτώ άμεσα να μου ανοίξει ο λογαριασμός αλλιώς θα προβώ σε νομικό σύμβουλο και θα απαιτήσω αποζημίωση για προσβολή της προσωπικότητάς κορβέτας μου . Έχω το email σας και την συνομιλία screenshot που μου δίνετε τον χαρακτηρισμό εθισμένο στον τζόγο . Έχω όλους τους πόρους να κινηθώ νομικά και να διεκδικήσω νομικά για ψυχική οδύνη και ύβρης αποζημίωση δεκαπλασια από τις καταθέσεις μου στο καζίνο σας από την εγγραφή μου .

Thanks for your reply.

As long as there is no withdrawable balance, we are unable to confront the casino regarding the account closure issue. We believe that online casinos can decide to close players' accounts at any time for any reason.

Please let me know whether the casino withheld any balance on your player's account.

Looking forward to your reply.

I know that casinos close your account whenever they want. What I will do from now on is rate them with one star on trust pilot from emails from friends, acquaintances, relatives, the power of the people, until I reach a rating of 1.1.

Το γνωρίζω πως τα καζίνο σου κλείνουν τον λογαριασμό οπότε θέλουν . Εγώ αυτό που θα κάνω από δω και στο εξής είναι να τους βαθμολογώ με ένα αστέρι στο trust pilot από email φίλων γνωστών συγγενών ,η δύναμη του λαού , μέχρι να τους φτάσω την βαθμολογία 1.1

Thanks for sharing your point of view.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.