Wazamba Casino - プレイヤーのアカウントは閉鎖されており、出金は遅延しています。

I deposited €50 and took a €25 bonus. I ONLY played blackjack, making around €300 in wagers. When I got back to €50, I decided to withdraw, but my account was closed. They keep emailing me that the withdrawal would arrive anyway, but after a month, it still hasn't arrived. After several emails, I haven't heard back for about two weeks.

Ho depositato 50€ prendendo 25€ di bonus, ho giocato SOLO blackjack facendo circa 300€ di wager. Tornato a 50€ ho deciso di prelevare ma il mio account è stato chiuso, tramite mail mi dicono continuamente che il prelievo sarebbe arrivato comunque ma dopo un mese ancora non è arrivato. Dopo svariate email sono circa 2 settimane che non mi rispondono più.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification at this casino?
• Which payment method did you select for your manual withdrawal?
• Is there any chance that someone from your household or using the same IP also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika