Wild Tokyo Casino - 当該プレイヤーは出金が遅れていると考えています。

After so many deposits into my account, now I'd like to withdraw something from it... And here begins a flood of requests for documents, all duly requested, now the withdrawals are blocked, it seems like one excuse after another to not pay out the winnings. Can you help me?

Dopo tanti versamenti fatti sul mio conto, ora vorrei prendere qualcosa dal conto.... E qui inizia una marea di richieste di documenti, tutti regolarmente invitati, ora i prelievi sono bloccati, sembra proprio una scusa dopo l'altra per non pagare le vincite. Mi potete aiutare?

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Dear Marcellocmp,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thanks for your reply, I know it's been a short time, I hope checking my account doesn't drive me crazy, also because, in gambling, you often lose, but if you can't withdraw when you win, then it's better to stop.

Grazie, per la risposta, lo so e passato poco tempo, spero la verifica del conto non mi faccia impazzire, anche perché , nel gioisi perde spesso, ma se quando si vince non si puoi ritirare allora meglio smettere

Dear Marcellocmp,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Marcellocmp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Kyc passed, and first withdrawal credited, so everything ok... If I may say my opinion, I don't agree with the withdrawal limits and the excessively long processing times, but anyway it is specified on the site, for my safety, I play elsewhere, also because I noticed that, at the beginning the support is in Italian, then when you have withdrawals in progress, they only respond in English... See you soon Guru

Kyc superato, e primo prelievo accreditato, quindi tutto ok... Se posso dire la mia, non sono d'accordo con i limiti di prelievo e con i tempi troppo lunghi di elaborazione, però cmq è specificato sul sito, per mia sicurezza, gioco da un altra parte, anche perché ho notato che, all' inizio l'assistenza è in italiano, poi quando hai prelievi in corso, rispondono solo in inglese... A presto Guru

Dear Marcellocmp, thank you for your response. Could you please confirm how much do you currently need to withdraw?

Additionally, could you please share a screenshot of you current withdrawal and of any communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here. I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.