CopaGolBet Casino - プレイヤーの撤退が遅れています。

I won at the Copagolbe casino and made a withdrawal of 500 reais. They divided it into two payments of 250, but they only paid me 250. The other part is marked as a successful payment but it didn't enter my account. I send messages and they don't respond. When I try to talk to a representative, they are unavailable. I want my money because I plan to play again after this. This is a lack of respect towards us players.

Ganhei no cassino copagolbe fiz o levantamento de 500 reias eles dividiram em duas 250 mas eles só pagaram 250 a outra parte da como pagamento bem sucedido e noa entrou na minha conta , mando msg eles não respondem , tente falar com atendente eles estão fora fora quero o meu dinheiro pois depois irei para ganhar , isso e falta de respeito com nós jogadores

Dear elisangelaa217,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Did you use the same withdrawal method to withdraw both amounts?
• Could you please post a screenshot of your withdrawal history here in this thread?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, it was with active bonuses, but we have to spend an absurd amount of money to be able to turn it into real money, then you win and then they deduct the amount you won, which I had never seen before

Sim foi com os bônus ativos , mas temos que gastar um absurdo de rollolver para poder transformar em dinheiro real , aí vc ganha e depois eles descontam do valor que vc ganhou isso eu nunca tinha visto antes

Thank you for your reply, elisangelaa217. Could you please clarify your last message? Did the casino confiscate all your winnings?

Dear elisangelaa217,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.