Craze Play Casino - プレイヤーはボーナスクレジットを使用できません。

I have problems here too, I still have 232 euros in bonus credit but when I open a game it says 0.00

Habe auch hier Probleme habe 232 Euro Bonus Guthaben noch drauf aber wenn ich ein Spiel öffne steht dort 0,00

Dear Jenshengo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how did you accumulate the bonus credit? Was it rewarded to you or won through a different bonus? Have you tried some other slot machines? Was this issue communicated directly with the casino already? If there's any relevant communication, please forward it to petronela.k@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Jenshengo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.