Crazyno Casino - プレイヤーの預金は彼のアカウントに入金されたことはありません。

I made a deposit of 20 euro it went through no problems I tried a second deposit it told me it declined the money came out of my account I sent a email to support they told me that it was impossible and that it cant take it has I sent them photographic evidence they refused to either out it on my playable account and refused a refund also I have sent 4 emails concerning this they are outright scamming people I'm not happy in the slightest this happened on the 30th of april the bank told me they have took it I have told them they out right refused I have evidence I have sent them evidence they are ripping people off I will be contacting the umberdsman and taking this matter further

Dear Paul,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied. I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Petronela

Dear Paul,

Have you received your funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.