CryptoBet Casino - プレイヤーのアカウントはブロックされ、デポジットなしの賞金は没収されました。

I managed to win $ 100. after a long waiting time, the documents were finally to be paid. I failed to. my account has been blocked

Dear Hlyweush,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly that you have accumulated your winnings from No Deposit bonus, and you never placed a deposit in this casino? Please, could you send me a link of the specific bonus that you have redeemed?

If the casino determined closing your account due to unsuccessful KYC verification and no deposit is eligible for a refund, then we can’t go against casino’s decision. Looking forward to hearing from you.

Best regards,

Petronela

$ 5 bonus available after talking to LC. verification completed and account locked after.

Dear Hlyweush,

Since you haven’t placed a deposit and accumulated your winnings from No Deposit bonus recieved from LC, unfortunately, there is not much we can do for you. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will reject this complaint now. Thank you for your understanding.