CryptoBet Casino - プレイヤーのアカウントは禁止されています。

I did a deposit with Bitcoins to this casino of 93$ dollars with a 100% deposit bonus which gave me 180$. After that I played slots and got it up to 1203$ and completed the rollover. I requested withdrawal and nothing happened. When I contacted support via chat on their site they said the withdrawal would take 24-48hrs.

When nothing happened for another 12 hours I contacted them again and suddenly I got logged out of my account on their site and was not able to sign in again. I recieved an E-mail telling me "I am in high risk of terms of service violation" and I will be permanently suspended. (I will provide screenshots.)

I can't see where I have possibly broken the terms of service. I have screen shots of their bonus rules pre-bonus aswell as the betting history on my account. I will provide screen shot of the e-mail they sent me aswell.

Please help me solve this.

E.

Dear brodermike,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation resolving this issue, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru?

Additionally, please advise if you have redeemed any promotional offers in this casino previously?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello.

No this was the first time I have ever deposited / played / visited the site. I sent you the email conversation via email.

Thank you very much, brodermike, for providing all the necessary information via email. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello brodermike!

From now on, I will try my best to help you with your issue. I would like to invite CryptoBet Casino into this conversation in order to help us with your issue.

We would like to ask CryptoBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Hello Casino Guru:

The account has been flagged by the Risk Management Department of our sports betting provider as a High Risk in violation of their Terms of Service. Player's payments were returned as deposit. The Account was permanently suspended. There is no appeal process and this decision is final.

Looking forward for your reply.

Hello CryptoBet Casino representatives!

It would be great if you could provide us some supporting evidence. You can do so by reaching me via my email: 'martin.d@casino.guru'.

Hello

I'd just like to point out that the only games I played were from the provider "Caleta gaming". So if there's any problem with games those are the ones in charge.

https://caletagaming.com/

Since we have not received any further information and supporting evidence, we would like to ask CryptoBet Casino to participate on the resolution process once again.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Hello brodermike!

I would like to ask you to confirm your deposits have been returned.

Hello brodermike!

Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

I have not received anything from Cryptobet.

Jag har inte mottagit någonting från Cryptobet.

We did not receive any evidence from CryptoBet Casino's representatives to support their claims. Also they did not further participate in the resolution of this complain. These are the reasons why we have to close this complaint as 'unresolved', which will have a negative impact on their rating.

In case the casino would change their mind and would like to participate on the complaint's resolution, they can reopen the complaint anytime.