Damslots Casino - 選手の退会が遅れました。

Hi,

I made a deposit weeks ago, then made multiple deposits since. I never accepted any bonuses as I didn't want wagering requirements.

I built up a pot through casino and sports and have been trying to withdraw 500 gbp to the account I made deposits from for over a week now. My account is fully verified.

All of a sudden today when I threatened to complain I can't even access Damslots at all, it's as if they have stolen the money and closedd the website. Any help would be greatly appreciated.

Thanks

Patrick

Dear patrickmoore1888,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello patrickmoore1888,

Have there been any developments since our last conversation, please? 

Dear patrickmoore1888,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.