Das Ist Casino - 認証が成功したにも関わらず出金がキャンセルされました。

I verified my Paysafecard, but I still couldn't make a withdrawal. Then I verified my bank account and they demanded proofs for a 5-year-old deposit, which I promptly provided. Even after complete verification they again cancelled my withdrawal. This has been the most absurd verification process ever. From now on, I will post honest reviews and chat histories against the casino every day until I am treated properly and receive my paltry 120 bucks...

Ich habe Paysafecard verifiziert, Auszahlung ging trotzdem nicht. dann Bankaccount verifizert wollten selbst für 5!!! jahre alte Einzahlung Belege haben welches se sofort bekamen. fertig verifiziert und wieder die Auszahlung abgebrochen und das nach der krankesten Verifizierung überhaupt. Werde jetzt solange jeden Tag ehrliche Feedbacks und Chathistorien gegen das Casino veröffentlichen bis ich anständig behandelt werde und meine lächerlichen 120 Tacken bekom me...

Hello harryfischer110182,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Das Ist Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear harryfischer110182,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you very much for your help and efforts, luckily my persistence paid off. It's sad that more and more casinos are delaying payouts and it's no longer possible. All the best and bye

Vielen lieben Dank für Ihre Hilfe und Bemühungen, meine Hartnäckigkeit hat sich zum Glück bezahlt gemacht. Traurig das immer mehr Casinos die Auszahlungen hinauszögern zum geht nicht mehr. Alles Gute und Bye

Dear harryfischer110182,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru