DelOro Casino - プレイヤーのアカウントは閉鎖され、資金は没収されます。

Dear Casino Guru Team, after a deposit of over €130 at this casino, my account was blocked without warning. When I inquired, I was repeatedly referred to the email, I was referred to Loro Casino.com. However, I haven't received a response from them for more than four weeks, and the money I deposited is still in this account, which I have no access to. I have repeatedly requested that the casino refund the €130, but to no avail.

The support is terrible, and they don't even try to help me. I'm simply ignored.

liebes Casino Guru Team, nach einer Einzahlung in diesem casino über 130 €. Wurde mein Konto ohne Vorwarnung gesperrt. Auf Nachfragen wurde ich immer wieder auf die Mail, support@deLoro Casino.com verwiesen. Seit mehr als vier Wochen erhalte ich dort jedoch keine Antwort, und ein eingezahltes Geld ist weiterhin auf diesem Konto, auf welches ich keinen Zugriff habe. Ich habe mehrmals dieses Casino aufgefordert, mit die 130 € zu erstatten, jedoch ohne Erfolg.

Der Support ist unterirdisch, und man versucht nicht mal mir zu helfen. Ich werde einfach Ignoriert

Dear lara06,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To assist you effectively, could you please provide answers to the following questions?

• Have you received any specific reason for your account closure from the casino? If so, please forward it to me at veronika.f@casino.guru. If possible, send me a screenshot of the error you see when you try logging into your account as well.
• Did you have any other accounts in this casino in the past?
• Have you passed the full KYC verification?
• Have you made any successful deposits into this casino before?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Thanks for the quick reply.

No, I have not received a reason.

No, I didn't.

KYC was passed and I had already made successful deposits and withdrawals.

Danke für die schnelle Antwort.

Nein ich habe keinen Grund erhalten.

Nein hatte ich nicht.

KYC war bestanden ich hatte bereits erfolgreiche ein und Auszahlungen.

Please send me a screenshot of the error you see when you try logging into your account.

Also, kindly forward me all the communication between you and the casino regarding the closure of your account at veronika.f@casino.guru. These can be emails, screenshots, or chat transcripts. Please note that without any evidence from your side, we won't be able to proceed with the investigation of this complaint.