Doggo Casino - プレイヤーのデポジットがアカウントに表示されません。

20 Euros did not arrive in my player account. Then the casino asked for screenshots of the transfer. I provided these. Also the reference number of the deposit. Then allegedly something was missing again.

20 Euro nicht auf meinem Spielerkonto gelandet. Dann wollte das Casino Screenshots von der Überweisung. Habe ich übermittelt. Auch die Referenznummer der Einzahlung. Dann hat angeblich wieder irgendetwas gefehlt.

Dear lillypeter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any related communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear lillypeter,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.