Dons Casino - プレイヤーの撤退が遅れています。

They haven't given me $ 150 for a week while it's mine without a bonus and it's been authenticated.

Δε μου δίνουν 150€ εδώ και μια εβδομάδα,ενώ είναι δικά μου χωρίς μπόνους και έχει γίνει ταυτοποίηση.

Dear Tom,

Thank you very much for submitting your complaint. Please could you answer a few questions for me so that I can fully understand what the issue is? Was this your first withdrawal request? What method did you use? Did you complete the KYC process (verification) in the past?

Please, be aware that all casinos take KYC very seriously in order to send the winnings to the right player. In some cases, it might take a bit longer. Please be patient. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Tom,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

It was the first withdrawal request, I had properly identified and filed with Skrill

Ήταν το πρώτο αίτημα για ανάληψη,είχα κάνει ταυτοποίηση κανονικά και κατάθεση με Skrill

Dear Tom,

I contacted Dons Casino. Hopefully I will be able to help you with this case as soon as possible. 

Best regards,

Petronela

We would like to ask the Dons Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Tom and Casino Guru

On 13th of November 2019, the Verification Team have had sent a request to provide a Bank Statement with IBAN in order to process the payment.   Unfortunately, payment to Skrill was not feasible and the finance team had advised you that the funds will be paid by wire transfer.  

To date, no bank statement with IBAN was provided. 

If you require further assistance in this issue, please contact the casino Live Chat.

Kind regards

Don's Casino

Dear Tom,

Please could you contact the casino and provide them with the relevant information? It looks like the missing bank statement with IBAN is the only thing holding you from receiving your payment. 

Best regards,

Petronela

Dear Tom,

Please could you confirm that you have provided the relevant information? We are extending the timer by 7 days. Thank you in advance. 

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.