Drake Casino - プレイヤーのボーナス賞金は没収されます。

Drake casino sucks. Not recommend at all. I won on a bonus and they wouldn't let me play with what i win on . They kept it. Sucks

Dear lucretiaschapansky,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Drake Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate? 

• Has the casino confiscated any balance?
• Which bonus have you activated and played?
• Have you contacted the casino regarding the issue? With what result?

I will be waiting for your reply patiently.

Best regards,

Tomas

Dear lucretiaschapansky,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.